Return Policy
Thanks for shopping at Smooth Ever After™ . If you are not entirely satisfied with your purchase, we’re here to help. Give us a call or email to help resolve the issue.
Returns
– You have 90 days to return an item from the date of purchase.
– To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it.
– Your item also must be in the original packaging. After 90 days, unfortunately, we cannot offer you a refund or exchange.
– Please include a note with your intentions (refund or exchange).
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund. If your return is approved, we will initiate a refund to your credit card (or original method of payment) within 3 business days. You will receive the credit within a certain amount of days. depending on your card issuer’s policies.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to receive instructions on how to return your item(s).
Shipping
– You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
– Depending on where you live, the time it may take for your exchanged product to reach you may vary.
– If you are shipping an item over $100, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
International Returns
– International customers are responsible for return shipping costs. International return postage is often significantly more expensive than domestic, so we recommend contacting us before shipping anything back.
– Any customs duties or import taxes paid on the original shipment are non-refundable. These are collected by your country’s customs authority, not by us, and we have no way to reverse them.
– Please allow extra time for international returns to reach us, and for refunds to process once received.
– As of August 2025, the U.S. duty-free “de minimis” exemption was suspended worldwide. International orders of any value may be subject to customs duties in your country. These charges are outside our control and are the responsibility of the customer.
Contact Us
If you still have any questions, don’t hesitate to reach out here. Contact us!